middle place
Support
We’re glad you’re here. Here’s how to get help.
middle place is not a crisis service. If you’re in danger of hurting yourself or someone else, please reach people trained to help, right now:
Call or text 988 — Suicide & Crisis Lifeline (US, 24/7) · Text HOME to 741741 — Crisis Text Line · Call 911 if you’re in immediate danger.
Outside the US: findahelpline.com
Contact us
For questions, bug reports, feature ideas, or privacy requests, email us — we read every message and aim to reply within a few business days.
When reporting a problem, it helps to include your device (iPhone / iPad / Mac), your OS version, and a short description of what happened. Please don’t include sensitive personal content in your email.
Frequently asked questions
Is middle place a therapist or a replacement for one?
No. It’s a private space for reflection — not a therapist, not a friend, not a wellness app, and not a crisis service. It doesn’t diagnose or treat anything. If you need care, please reach out to a qualified professional.
Where is my data stored?
On your device, first and foremost. If you turn on sync, a copy is also kept on our servers so your journal, chats, and memory follow you across your devices, but it’s encrypted on your device first with a key only your devices hold, so we can’t read it. See the Privacy Policy for details.
Do you read or store my messages?
No. By default, your messages are relayed through our backend to the AI to generate a reply, and the backend passes them through without storing what you wrote. It does keep a few numbers: a daily counter to prevent abuse, usage totals, and a log of your account’s AI requests (the kind and time of each, never the text). The Privacy Policy lists exactly what. You can also use your own API key to skip our backend for replies.
Do I need an account?
You sign in with Apple once, and that’s it. There’s no password to make, and you can choose Hide My Email. Signing in keeps your account yours across reinstalls and on your other devices.
How do I turn off sync?
Tap your initial at the top of the app, open Privacy and sync, and turn off “Sync across my devices.” Your data stays on this device and the synced copy is deleted from our servers.
How do I back up or move my data?
Use the export feature in Settings to save a copy of your chats and memory to a file you control. You can import that file back later, or onto another device.
What is Life Report?
An optional, warm reflection on where you are right now. Nothing happens until you tap to create it — then a snapshot of your memory (your struggles, goals, the people in your life, and what helps; medications and crisis content are excluded) is sent, under your account identifier but never your name or email, to compose the report. The snapshot isn’t stored, and the finished report is saved on your device (and synced, encrypted, if sync is on).
How does Common Ground keep my notes private?
Common Ground only runs when you choose to compare notes. You share a curated profile (with a first name you choose); it’s encrypted on your device, and the key travels only inside the QR code or link you hand to the other person — never to our server on its own. Our server stores only ciphertext; to write each of you a separate report it briefly decrypts both profiles in memory (this is also when they’re processed by the AI that composes it, Google’s Gemini), then deletes the originals — nothing readable is written to disk. You only ever get your own report — neither person sees the other’s raw notes, and the encrypted session auto-deletes (minutes in person, no more than a day for a link invite).
Will I get push notifications?
Only if you opt in, and only about friends: when a friend you sent a Common Ground link finishes, and when a friend who shares their day with you does something worth hearing about. You can turn them off in the app or in iOS Settings anytime.
Are there backups if something goes wrong?
Yes — the app can keep periodic encrypted snapshots of your chats and memory in your own iCloud Drive, and restore from them. They’re encrypted with a key in your iCloud Keychain, so only your devices can read them. Set them to daily or weekly in Settings.
What does “bring your own key” mean?
Instead of using our backend, you can paste your own Anthropic key (for chat) and Google Gemini key (for document import) in Settings. They’re stored only in your device’s Keychain and sent only to those providers — never to us.
Why am I seeing a daily limit or “at capacity” message?
The built-in service has per-user daily limits and an overall capacity cap to keep costs sustainable for a prototype. Limits reset each day (at 00:00 UTC). If you hit them often, consider using your own API key.
How do I delete my data?
Delete individual chats or entries in the app, or delete everything: tap your initial, open Privacy and sync, and choose Delete account. That deletes your account and your synced copy, then erases the app’s data on that device. For any other request, email us.
Which devices are supported?
iPhone, iPad, and Mac, running iOS 26 / iPadOS 26 / macOS 26 or later.